New service locations for seniors card and pensioner and carer concessions


Territory Families introduces new service locations for enquiries about the Pensioner and Carer Concession Scheme, and seniors card

Territory Families is now providing services for members of the Pensioner and Carer Concession Scheme, and seniors card holders, from new customer service counters at Casuarina, Katherine, Nhulunbuy and Tennant Creek.

The change is the result of last year’s departmental reorganisation which saw management of these services transferred from the Department of Health’s Office of Disability.

At Casuarina and Nhulunbuy, the Territory Families office is next door to the Office of Disability counter where people previously went for service, while this is a new service for seniors and pensioners in Tennant Creek.

The service locations for Alice Springs and Palmerston will change later in the year.

For information about the new locations go to the pensioner and carer concession scheme website.

If you have any questions call  1800 777 704 (concessions)  or 1800 441 489  (seniors card) or email:

If you want to know about the review of the Pensioner and Carer Concession Scheme, go to the Have Your Say website,

A couple of seniors sitting in their garden

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