Contacts

Report child abuse or neglect

If you believe a child is being, or has been, harmed or exploited you must report your concerns. This is a legal responsibility under the Care and Protection of Children Act and is called mandatory reporting.

If it is an emergency call 000 and ask for police.

You can report suspected child abuse to the Child Protection Hotline 1800 700 250 or if you are a Northern Territory Public Servant you can lodge a report using the reporting tool.

You can also make a mandatory report to NT Police on 131 444 or at your local police station.

Visit the reporting child abuse webpage for more information.

Compliments and complaints

Send your feedback by mail, phone,or email. Alternatively you can use one of our online forms:

Attention: Practice Complaints and Investigations Unit
Territory Families
PO Box  37037
WINNELLIE NT 0820

Phone: 1800 750 167
Email: TF.complaints@nt.gov.au

What is your query about? Contact
Contact a Territory Families office Alice Springs
Phone: (08) 8955 6001

Arafura
Phone: (08) 8922 8474

Arnhem
Phone: (08) 8987 0400 

Barkly
Phone: (08) 8962 4334

Casuarina
Phone: (08) 8922 7111

Darwin City

Phone: (08) 8999 2737

Katherine
Phone: (08) 8973 8600 

Palmerston
Phone: (08) 8999 4789
Adoptions Phone: (08) 8922 5519
Child protection hotline Phone: 1800 700 250
Complaints Attention: Practice Integrity and Complaints Management Unit
Territory Families
PO Box  37037
WINNELLIE NT 0821

Phone: 1800 750 167
Email: TF.complaints@nt.gov.au
Foster care recruitment hotline Phone: 1800 814 599
Email: carercommunity@nt.gov.au
Government SwitchPhone: (08) 8999 5511
Information sharing

Phone: 1800 700 250

Media  Phone: 0475 953 571
Email: TF.Media@nt.gov.au
Office of the Children's Commissioner Phone: 1800 259 256
Email: childrenscommissioner@nt.gov.au
Foster and Kinship Care Queries Phone: 1800 814 599
Placement unit Phone: (08) 8922 7106
TF ConnectPhone: 1800 999 900

Compliments and complaints policies & procedures

Contact Territory Families

You can contact the Territory Families online via our feedback form or using the contact details below.

Territory Families
PO Box  37037
WINNELLIE NT 0820

To provide feedback about the Royal Commission into the Protection and Detention of Children in the Northern Territory, go to the Royal Commission website.

Last updated: 30 October 2019

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For all other feedback or enquiries, you must contact the relevant government agency.